Vendor SLA & Uptime Database

Published uptime SLAs and service-credit terms across cloud and SaaS providers.

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Published uptime SLAs and service-credit terms across major cloud and SaaS providers — what you're actually promised, and what you get back when it breaks. Add vendor SLAs you've reviewed.

SearchProvider

Provider▲	Product	Uptime SLA	Service credits	Notes
AWS	EC2 (Region)	99.99%	10-100% of bill	Tiered by downtime band
Azure	Virtual Machines	99.99%	10-100%	Requires 2+ instances for 99.99%
Cloudflare	Enterprise	100%	25× downtime fees	Enterprise plan only
Google Cloud	Compute Engine	99.99%	10-50%	Monthly uptime %
Okta	Identity Cloud	99.99%	Service credits	Contractual
Salesforce	Platform	No standard SLA	—	Trust.salesforce.com status
Stripe	API	99.99%	No published credits	Status page transparency
Twilio	Programmable SMS	99.95%	Per enterprise contract	Negotiated
Vercel	Enterprise	99.99%	Service credits	Pro has no SLA

9 of 9 entries shown. Know one we're missing? Add it below — it stays in your browser.

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Choosing infrastructure for a critical workload? Compare published uptime SLAs and the service credits you'd actually get back when a provider goes down.

About Vendor SLA & Uptime Database

An SLA promise and the service credit you actually get back are two different things. This database compares published uptime SLAs and service-credit terms across major cloud and SaaS providers.

How to use Vendor SLA & Uptime Database

1Search or use the filters to narrow the SLA & uptime database.
2Click any column heading to sort and rank the entries.
3Export the results to CSV for your own analysis.
4Spot something missing? Add an entry — it stays in your browser.

Why use Vendor SLA & Uptime Database?

✓A curated, searchable SLA & uptime database you can filter and sort in seconds.
✓Export the results to CSV for your own spreadsheets and reports.
✓Add entries we're missing — your additions stay private in your browser.
✓Completely free, with no account or download required.

Frequently asked questions

What does a 99.99% SLA mean?+

99.99% uptime allows about 4.3 minutes of downtime per month; 99.9% allows about 43 minutes. The database lists each provider's SLA and the credits owed if they miss it.

Do SLA service credits cover my losses?+

Rarely fully — credits are typically a percentage of your bill, not compensation for business impact. Check the exact terms before relying on a vendor.

Is the SLA & uptime database free to use?+

Yes. It is completely free, runs in your browser and needs no sign-up. Any data point you add stays on your device — nothing is uploaded.

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