Grievance Resolution Rate
Resolution rate with formula, benchmark (90 %) and improvement framing — ESG-questionnaire ready.
Every BRSR principle asks: how many complaints, how many resolved? A 90%+ resolution rate with documented timelines is the expected answer. The metric only works if the channel is real — zero grievances received reads as no channel, not no problems.
Resolution rate = grievances resolved in period ÷ grievances received × 100. Disclose the methodology alongside the number — comparability is what makes an ESG metric worth reporting, and year-on-year trend beats any single value.
Screening-level estimate using published average emission factors. Audited disclosures (BRSR, GRI, CDP) require primary activity data and verified factors — confirm with your sustainability auditor.
Use the free Grievance Resolution Rate online — Resolution rate with formula, benchmark (90 %) and improvement framing — ESG-questionnaire ready. Runs instantly in your browser: no signup, no upload, mobile-friendly.
About Grievance Resolution Rate
Every BRSR principle asks: how many complaints, how many resolved? A 90%+ resolution rate with documented timelines is the expected answer. The metric only works if the channel is real — zero grievances received reads as no channel, not no problems.
How to use Grievance Resolution Rate
- 1Enter the numerator and denominator from your records.
- 2Read the metric against its benchmark.
- 3Note the methodology line — disclose it with the number.
Why use Grievance Resolution Rate?
- ✓The exact ratio disclosure formats ask for, with the formula visible
- ✓Benchmark context: know if your number is good before you publish it
- ✓Direction-aware verdicts (lower/higher is better handled correctly)
- ✓Improvement framing for target-setting
Frequently asked questions
Why do ESG metrics need a stated methodology?+
Because the same words hide different math: 'attrition' with or without contract staff, 'training hours' with or without e-learning, differ 2×. Comparability — across your years and against peers — is what makes a metric worth reporting; the formula line here is meant to be published alongside the number.
Where do the benchmarks come from?+
Published disclosure medians, regulatory norms and sector reports — indicative anchors, not league tables. Your sector, scale and geography shift what 'good' means; use the benchmark to know if you're roughly lean or heavy, and your own trend for the real story.
How often should this metric be computed?+
Monthly or quarterly for management, annually for disclosure — with the same method every time. The register tools on this site exist precisely to make the annual number an addition problem instead of an archaeology project.
What if my number is far worse than the benchmark?+
That's the metric working. Diagnose the denominator first (is the data right?), then the drivers — the improvement row shows what a 20% fix looks like. Disclosure-wise, a poor number with a credible plan reads better than silence; raters score trajectory and honesty.
Embed Grievance Resolution Rate on your website
Want Grievance Resolution Rateon your own site? Paste this snippet into any HTML page — it's free, with no API key or sign-up. The tool loads in an iframe and keeps working exactly as it does here.
<iframe src="https://tooljolt.com/tools/grievance-resolution-rate-calculator" width="100%" height="640" style="border:1px solid #e5e7eb;border-radius:12px;max-width:680px" title="Grievance Resolution Rate — ToolJolt" loading="lazy"></iframe>Related Energy tools
Rooftop Solar Calculator — Rajasthan
Estimate yearly kWh and bill savings from a rooftop solar system in Rajasthan using local irradiance (5.8 kWh/m²/day) and tariffs.
● LiveRooftop Solar Calculator — Gujarat
Estimate yearly kWh and bill savings from a rooftop solar system in Gujarat using local irradiance (5.6 kWh/m²/day) and tariffs.
● LiveRooftop Solar Calculator — Maharashtra
Estimate yearly kWh and bill savings from a rooftop solar system in Maharashtra using local irradiance (5.3 kWh/m²/day) and tariffs.
● Live