Delivery Appointment Tracker

When the ETA firms to ±1 day — for ocean imports that's typically at discharge (book against availability + dray time), for domestic truckload at dispatch. Booking too early creates reschedules; too late finds the calendar full. The failure pattern this board kills: freight arrives, THEN someone looks for a slot, and the next one is four days out with storage accruing.

Layered costs: redelivery and driver time, storage or per-diem while waiting for the next slot, and — at OTIF-scored retailers — vendor chargebacks (a few percent of the PO value at the strictest programs). Plus the soft cost: facilities deprioritise chronic missers when slots are scarce. 'Missed' rows on this board deserve root-cause notes for exactly that reason.

Treat slot lead time as part of transit: book on ETA-firm day automatically (make it a dispatch SOP), hold standing appointments where volume justifies, and keep documented evidence of slot scarcity — it supports detention/storage disputes and OTIF appeals when the delay was the consignee's calendar, not your freight. The note field exists for those screenshots-by-reference.

Whoever is contractually responsible (it varies by Incoterms-ish delivery terms and rate confirmation), but the SHIPPER should always have visibility — because the consequences (chargebacks, storage, unhappy customer) land on the shipper regardless of whose login booked the slot. This board is that visibility layer across all parties.